Privacy Policy

Forbid 18 years old below. This product is for India except （1.Telangana 2.Assam 3.Orissa 4.Gujarat 5.Maharashtra 6.Delhi 7.Andhra Pradesh 8.Tami Nadu 9.Nagaland 10.Sikkim）
 
This Privacy Policy forms part of our App’s Terms of Service and by accepting the Terms of Service and Privacy Policy on our app, you consent to share your sensitive personal data or personal information and are aware of the purpose of sharing such information. Please read this Privacy Policy carefully before using this App’s services. Please do not register if you do not wish to share with our game (hereinafter referred to as “this App” or “we” or “us” or “our”) the mandatory personal information requested at the time of registration. Registration procedure cannot be completed until information sought in the non-optional fields is provided. Certain additional personal information may be requested by this App for permitting you access to any Cash Games hosted by this App.

This App respects your privacy and assures you that any information provided by you to this App is protected and shall be dealt with according to this Privacy Policy and the applicable laws. To avail yourself of the services offered on our game (hereinafter referred to as the “App”), you may have to provide certain information to us. This Policy delineates the procedure followed by this App to gather, use, store, disclose and manage users’ personal data. this App collects personal data only for the purpose of verifying user accounts, maintaining the accounts of users, completing transactions initiated by users and for analyzing user behavior and requirements. Along with providing users with the most enjoyable online rummy gaming experience, we also build a relationship of trust with our users. Our commitment to protecting user data is based on the principles of transparency, fairness, accuracy, data minimization, integrity and confidentiality.

Users’ personal data includes the following types of personal data or information:
1. Sensitive Personal Data, Account password ? Financial information such as Bank Account, Credit Card, Debit Card or other payment instrument details
2. Other Personal Information , Name , Date of birth , Telephone number , Postal/Contact address , PAN (as applicable) , The IP address of your computer, browser type and language. , The date and the time of your accessing the site. , The address of the App that you may have used to link to our App , Your photograph for the purpose of testimonials and other promotions. , Any other information that is defined as “sensitive personal data or information” in law.

Consent to the use of Sensitive Personal Data and Other Personal Information
 
All users of this App consent to the use of their Sensitive Personal Data and Other Personal Information by this App for the purposes stated in this policy. We restrict access to personal user information to our employees, contractors and agents and only allow access to those who need to know such information in order to process it on our behalf.
 
Users are entitled to withdraw consent to the use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to our game. Withdrawal of consent to use all or any part of Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right provided to the user to use the services provided by this App. Withdrawal of consent by users shall not restrict the right of this App to use Other Personal Information for the analysis of user data, subject to the condition that the Other Personal Information used in such analysis is not personally identifiable to any individual user.
 
Users’ providing photographs to this App for marketing purposes gives this App irrevocable rights to use them and it is solely this App’s discretion to delete or not use them any further.
 
This App may also use software applications for App traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of this App and other such purposes.
 
Consent to email communication
 
When you register your email address with this App, you agree to receive email communication from this App, entities specifically authorized by this App, and other users. You also agree and acknowledge that when you use our referral program for referring someone, this App may send emails to the person referred by you on your behalf and the email headers will carry your email address as the address from which such emails are sent.
 
this App may also access and store such information relating to your contacts to send invitations and other promotions to them periodically.
 
Consent to telephonic communication
 
Any telephonic communication between you and our Customer Support staff may be recorded for the purposes of employee training and quality management, as well as the speedy resolution of your queries.
We take appropriate security measures to protect user data from unauthorized access and its unauthorized alteration, disclosure or destruction. These measures include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store users’ personal data. this App has a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adopted by this App for the protection of Sensitive Personal Data and Other Personal Information.
 
Information gathered by this App is stored securely using several information security applications including firewalls. However, security is always relative and this App cannot guarantee that its security measures are absolute and cannot be breached. Data transmitted over the Internet is inherently exposed to security risks or threats. For instance, the security of information transmitted via chat or email might be compromised and such information may be used by others. Therefore, this App cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any users using the services of the App.
 
When you register with this App, your account is protected by means of login information, including a username and a password, which is known only to you. Therefore, you should not provide your personal information to anyone whosoever: breach hereof constitutes violation of this Policy and may result in closure of your account in certain cases. If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify this App.
 
The App may contain links to other Apps. Such Apps are governed by their own privacy policies, and this App does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such Apps when you visit them following links provided on the App. You are advised to exercise caution in sharing any personal information with any third party that advertises on the App: this App shall not be responsible for the information provided by you on or to third party Apps.
 
this App has a policy of not sharing any personally identifiable information with anyone other than the entities specifically authorized by this App, which may include advertisers and sponsors of this App. However, this App may use information like your name, photo, login ID and the state from where you are participating when announcing the results of any contests hosted on the App. Such contests are further governed by terms and conditions, which shall be available on the App as and when such contests are hosted on the App. this App conducts periodic analysis and survey of the traffic to our game for market research and advertising purposes. this App reserves the right to share your registration information with this App-appointed market research and advertising companies or firms from time to time for the said purposes. this App may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.

Our App and contests are meant only for persons aged 18 or above. If you are under 18 years of age, you are not permitted to use our App. If you are a parent and/or guardian and believe that we may have inadvertently collected personal information from your child, you can notify us immediately by sending an email to our custom services mail address.

this App may share Sensitive Personal Data and Other Personal Information if sharing of such information is necessary ? to comply with legal processes or governmental requests; ? to enforce its Terms of Service and this Privacy Policy; ? for prevention of fraud; ? for issues involving information security, or ? to protect:
1.your rights,
2.rights of this App, or
3.rights of the general public.

This App confirms that this Privacy Policy is only a description of its operation regarding user information. This Privacy Policy is not intended to create, and does not create, any legal rights in your favor or in favor of any other person. this App reserves the right to change this Privacy Policy at any time without giving you prior notice. The liability of this App shall be limited to the removal of Sensitive Personal Data from the system of the App and the removal of personally identifiable elements of the Other Personal Information. Notwithstanding anything to the contrary contained in this Policy and elsewhere, the aggregate liability of this App for all claims for damages pursuant to the provisions of services on the App, including claims in respect to the violation of this Policy, shall be limited to the aggregate maximum amount of liability as provided in the Terms of Service. Your continued use of the App constitutes your agreement to this Privacy Policy and any amendments thereof.

You are prohibited to play cash games on play-rummy.xyz if you are not legally competent to perform transactions in Indian rupees through banking channels in India and/or if you are accessing play-rummy.xyz from a jurisdiction where playing cash online rummy games is not legally permitted. Any violation of this policy will be considered a breach of our Terms, and as a result, your play-Rummy account shall be locked immediately and you shall not be entitled to receive any prizes or refunds from any cash games in which you might have participated on our Website/Mobile App. You also acknowledge that the state laws of Andhra Pradesh, Assam, Odisha, Sikkim, Nagaland and Telangana, also called Restricted Territories, do not permit the residents of the said states to play cash rummy games. You undertake to abide by these states’ laws and you shall not use play-rummy.xyz’s Services to deposit cash, withdraw cash, or participate in cash games/tournaments on play-Rummy while residing in these states.

The conditions for refund

1. The payment is successful but not received by the player.
2. Due to app technology problems, it can not provide game services for players for a long time.
3. Due to payment loopholes, players pay repeatedly.
 

How to refund

1. Contact customer service via WhatsApp or email to describe the problem.
2. The customer service staff will reply you as soon as possible and actively assist in solving the problem.
3. If your problem is not properly resolved. We will initiate a refund for you.
4. Usually it will be returned to your fund account within 5 working days.
 

The following scenarios you can’t refund

1. Recharge has arrived, and you have consumed part of it.
2. Payment time over 3 days.
3. There is clear evidence that you cheat in the game and cause harm to other players, so limit your trading.